Guest Policies

A. General Terms and Conditions

1. The Primary Guest must be at least 18 years of age to be able to check-in to the hotel.

2. It is mandatory for guests to present valid photo identification at the time of check-in. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving Licence, Voter ID Card, and Passport. Without Original Copy of valid ID the guest will not be allowed to check-in.

3. PAN card is not accepted as a valid ID card.

4. Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.

5. Extra mattress will be provided for triple occupancy bookings.

6. Pets are not allowed in the hotel premises.

7. Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

8. Certain destination may have different policies for specific times during the year.

9. Guests shall be liable for any damage, except normal water and tear to Hotel asset. Guest shall keep the hotel room in a good condition and maintain hygiene and cleanliness.

10. Certain policies are booking specific and are informed to the customer while making the booking.

11. Guest may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OMS (OM SHREE ) will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.

12. As we continue to strive to improve our services, OMS may reach out to guests to get a feedback of their experience through calls or messages.

B. BOOKING EXTENSION POLICY

1. Extension of stay would be provided on current room rates, subject to availability.

2. Current room rates can be different from the rates at which the rooms were booked.

C. CANCELLATION POLICY

1. Cancelling an OMS is as fast and easy as booking one.

2. We would love to host you but in case your plan change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in times 12 noon and you can check-in any time after that till your reservation is valid.

3. We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.

4. Our cancellation policy changes depend on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking.

5. In case, no cancellation policy is mentioned on the hotel details page, the following cancellation policy shall apply:

D. FOR ROOM BOOKING :

1. For booking up to 3 rooms

2. Cancellation Time ( Cancellation Fee )

3. 24 hours or more prior to check in time ( Free Cancellation )

4. Less than 24 hours before check-in time ( One night’s booking amount. )

5. On the date of check – in

6. In case you do not show up at the hotel, no refund is applicable on the booking.

E. HOW TO CANCEL:

You can cancel your booking using our website or mobile app. The applicable refund amount will be credited to you within 7-14 working days. OMS reserves the right to debit from OMS Money account, in case of cancellation amount being higher than money already by customer.

F. PAYMENT POLICY:

For booking of more than 7 nights, guests have to settle all outstanding payments on a weekly basis.

Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Early check in and late check out

Sunrise Check in Guaranteed Early Check in

Some of our hotels provide guaranteed early check in 6 am onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount up to 30% of average tariff. Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in.

Check in Time & Early Check-in Charges

Before 6 AM 100% charges for one day payable as per room rates of the Previous day subject to availability.

6 AM onwards 0% to 30% charges payable as per room rates of previous Day.

Charges will be visible at the time of booking creation.

The above does not include charges for breakfast

Early check in subject to availability:

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check in time is 12 noon. Extra charges will apply as per below policy:

Check in Time & Early Check-in Charges

Before 6 AM 100% charges for one day payable as per room rates of the Previous day.

Between 6 am and 10 am 0% to 30% charges payable as per room rates of the Previous day.

Depending on hotel policy.

Between 10 AM and 12 NOON - Complimentary

The above does not include charges for breakfast.

Late Checkout subject to availability

Our standard checkout time is 11 am. Late checkout is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy :

Checkout Time & Late Checkout Charges

Between 11 am and 1 pm Complimentary

Between 1 pm and 5 pm 0% to 30% charges payable as per room rates of the Next day.

Depending on hotel policy :

After 5 pm 100% charges payable as per room rates of the next day.

G. Hotel Specific Policies

Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.

1. In our hotels, due to local conditions, unmarried /unrelated couples may not be allowed to check –in. Accommodation can be denied to guests posing as a coupe if suitable proof of identification is not presented at the time of check in.

2. Hotels may deny check in to guests providing ID proof of the same city as the hotel itself.

3. Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.